Welcome to www.fangig.com, a website owned and operated by FANGIG, LLC, a limited liability company organized under the laws of the Commonwealth of Puerto Rico. FANGIG, LLC provides sales support services, ticket processing, and marketing services to event promoters, producers, venues, among other clients, through the website www.fangig.com (the "Website," "www.fangig.com," or "fangig.com"). FANGIG acts as a service provider for the processing and marketing of ticket sales and as a sales outlet for the event's promoters or for the owners of the venue where an event advertised on fangigticket.com takes place. The collection points for event tickets sold on fangigticket.com are authorized centers operated by authorized sales agents and/or service operators of FANGIG.
The Website provides an online service that allows account holders to purchase tickets for Promoter's events, venues, concerts, etc. You may direct others to the Website for the Permitted Activities and Conditions of Use listed in this section. You may direct others to the Website by sharing hyperlinks (links) to tickets offered on our Website or the link to our Website itself, whether via email, social media outlets, your personal website or blog, electronic message, text message, or otherwise. However, you may not do so for a malicious purpose, nor may you make use of such links for a commercial purpose. You may not post links to our Website or re-post tickets offered on our Website on a website aggregator or for any other commercial purpose.
We retain the right to deny access to anyone to this Website and the services we offer at our sole discretion, at any time and for any reason, including, but not limited to, for violating this Agreement.
Your use of this Website is conditioned on your warranting the following: You are at least 18 years of age; You possess the authority to create a binding legal obligation; You will use this Website in accordance with this Agreement; You will only use this Website to make legitimate purchases that adhere to these terms as well as any and all terms appearing in connection with any ticket for a specific event advertised on www.fangig.com; You have the legal authority to provide any and all information that you submit to the Website, any such information is only about yourself, and all information supplied by you on this Website is true, accurate, current, and complete; If you have a fangigticket.com account, you will safeguard your account information and will supervise and be completely responsible for any use of your account by you and anyone other than you; and You will only create one account on the site for your personal use.
The infrastructure used to provide the content and information on this Website, as well as the content and information itself, is proprietary to us or the Promoters and providers. You may do any of the Permitted Activities outlined in the Permitted Activities section above. However, you agree not to otherwise reproduce, re-use, alter, transmit, display, sell or re-sell any information or tickets acquired through this Website. You agree not to republish any information from this website for any commercial purpose. Additionally, you agree not to: Use this Website or its contents for any commercial purpose; Make any speculative, false, or fraudulent purchase or any purchase in anticipation of demand; Access, monitor or copy any content or information of this Website using any robot, spider, scraper or other automated means or any manual process for any purpose without our express written permission; Violate the restrictions in any robot exclusion headers on this Website or bypass or circumvent other measures employed to prevent or limit access to this Website; Take any action that imposes, or may impose, in our discretion, an unreasonable or disproportionately large load on our infrastructure; Deep-link to any portion of this Website for any purpose without our express written permission; "Frame," "mirror" or otherwise incorporate any part of this Website into any other website without our prior written authorization; or Create multiple accounts using multiple email addresses.
You will need to register by creating an account on fangigticket.com (an Account). You can create an Account through either of the following methods: (1) registering directly through our Website, creating personalized log-in information (Log-in Information) or (2) by allowing a FANGIG application to connect you to fangigticket.com via your Facebook profile. You will need an Account in order to purchase tickets from fangigticket.com. If you choose to create an Account, you agree to provide only accurate, complete registration information, and you will keep that information up-to-date if it changes. Access to the Website is not authorized by any other person or entity using your Log-in Information and you are responsible for preventing such unauthorized use. Once you have registered to use fangigticket.com you will receive an activation email. You need to confirm your registration by clicking on the link provided in the email before you can start making use of the Website. FANGIG relies on the Log-in Information to know whether users accessing the Website are authorized to do so. If someone accesses the Website using Log-in Information that we have issued to you, we will rely on that Log-in Information and will assume that access has been made by you. You are solely responsible for any and all access to and use of the Website by persons using your Log-in Information. Please notify us immediately if you become aware that your Log-in Information is being used without authorization.
The following describes the purchase terms and policy for FANGIG's service. It is designed to facilitate and ensure efficient services for our users and to ensure their understanding of our ticket purchasing process. For any questions about our terms and purchase policy, please contact our Customer Service Department at firstname.lastname@example.org. Any claim related to the use of the FANGIG service must be directed exclusively to FanGig, LLC.
FANGIG™ service includes selling tickets on behalf of third parties, venues, and local groups. Therefore, FANGIG is not responsible for setting ticket prices or determining seating availability. FANGIG, LLC stops selling tickets through the Internet for concerts, shows and events at the time and date of the event, so you agree that orders placed through the Internet after that period don't represent any obligation for FANGIG, LLC. Prices, dates, locations, and conditions related to tickets are subject to change without notice. FANGIG sets a sale limit of five (5) tickets per person when buying through our Website. This policy is in place to prevent fraud, unfair practices, and hoarding. The ticket limit is per person. In case the ticket limit is exceeded, the order may be canceled without notice. If you want to buy a number of tickets that exceeds this limit, you must go directly to the box office of the event.
Before making your purchase, please carefully review the event, section, date and number of tickets requested. You understand and agree that FANGIG, LLC only distributes tickets of the events offered on its Website, FANGIG is not responsible for the content nor the schedule of any event. The Website is programmed to provide the best available seats at the time of purchase, according to the price and number of seats requested. All purchases made on the Website are subject to credit card authorization and validation from the bank. The address you provide during the purchase should be the same as where you get your bank statement. All sales are final and cannot be returned or exchanged. Any questions or requests must be in writing via email to Customer Service and must include the order number.
You agree that your order will be processed in real time (at the time of purchase) and your purchase will only be valid if FANGIG, LLC has provided an invoice and receipt with an order confirmation number, which will be communicated or sent to you automatically by electronic mail (e-mail). Once the transaction has been completely processed and verified, you will receive an email with the tickets purchased. You are responsible for maintaining and providing a working phone number and e-mail to document receipt of each ticket invoice, receipt with order confirmation number, details of the transaction, and tickets. FANGIG, LLC does not accept incorrect credit card number and/or expiration date information to make a purchase order. Providing false information and/or incorrect information may delay and/or cancel the purchase order processing. If the bank issuing the credit card rejects the transaction, the purchase order that the customer has made will be voided.
Tickets purchased through the Website are subject to service and order fees and charges, all referred to as "Service Charges." All Service Charges will be detailed in your invoice and receipt. Ticket prices, Service Charges and other fees do not include state and municipal tax (IVU). IVU will be applied at checkout to both your ticket price and to the Service Charges. All charges will be detailed in the invoice and receipt sent to your registered email. UNDER NO CIRCUMSTANCES WILL SERVICE CHARGES, ADDITIONAL CHARGES, OR TAXES (IVU) BE REFUNDABLE, EVEN IF THE EVENT HAS BEEN CANCELLED OR POSTPONED.
To access the event, you can pick up your printed ticket at the entrance of the event, or you can pick up your tickets at authorized centers or, in some circumstances, at the box office of the venue. Some events do not distribute tickets at the box office. Tickets distributed at the box office are usually available one hour before the event starts. To pick up your tickets at one of our outlets or at the box office of the venue, you have to present a valid photo identification issued by the federal government, a state of the United States of America or the Commonwealth of Puerto Rico ("Valid Identification"). You also have to present the credit or debit card you used to purchase your tickets, and copy of your receipt with order confirmation number.
The date, time, and venue of the event are subject to change. Cancellations of events in Puerto Rico are regulated by la Oficina de Servicios al Promotor de EspectÃ¡culos PÃºblicos del Departmento de Hacienda (OSPEP). In the event of cancellation or postponement of an event, the promoter will be responsible for reimbursement of the ticket price plus tax (IVU), according to the provisions of the law. Remember that the Service Charges and the IVU associated with Service Charges are non refundable even upon cancellation of an event. If an event is canceled or postponed, the event promoter will advertise the fact through any means of communication (Internet, radio, television, etc.), and will include special instructions regarding the reimbursement process as established by the organizers of the event. You can also contact us at email@example.com or access www.fangig.com for information on how to receive a refund. If the event was postponed, or changes have been made to the time or location, the promoter may set refund limitations. The final decision as to whether to refund the ticket price will be at sole discretion of the promoters, teams, bands, or venues.
Before making your purchase, please carefully review the event, section, date and number of tickets requested. FANGIG, LLC does not allow changes or refunds once tickets are processed, even if tickets are lost, stolen, damaged or destroyed. Verify that your tickets are correct before buying. All ticket sales are final. FANGIG doesn't allow any changes, refunds, or cancellations. FANGIG, LLC does not replace tickets if they have been lost, stolen or damaged. The safekeeping of tickets is the responsibility of the customer. Ticket Refunds will only be provided in those cases and in the event that the promoter(s) of a given event cancel the event. In such case, the refund will only be for the cost of the ticket. Service charges, fees, or taxes (IVU) applicable to them are not reimbursable, even if the event is canceled or postponed. The ticket refund will be made when the promoters of these events make the appropriate refund to FANGIG and when the customer delivers the ticket(s) as directed for a refund.
Discounts for seniors and/or persons with disabilities cannot be processed via the Internet. Under Act No. 108 of July 12, 1985, as amended by Act 82-2014, anyone over sixty-five (65) years old, who is a resident of Puerto Rico and duly identified thereon, shall be entitled to a discount of fifty percent (50%) off the price of admission at events that take place in state government facilities, municipalities, agencies, departments, political subdivisions and any other instrument of the Commonwealth of Puerto Rico. The Act requires the presentation of a photo ID at the time of purchase to honor your discount. In order to comply with the protocol and requirements of Act 108 - 1985, the person must physically appear in our office to make the purchase of their ticket and receive the discount. If you are requesting the discount pursuant to age or disability, you have to show a photo identification containing the date of birth and/or the card issued by the Department of Health of Puerto Rico certifying your age or the disability. Even when you get a price discount or free ticket, you shall be responsible for paying the service charges and any tax (IVU) applicable. The discounted tickets will have special marks and the customer will need to present identification along with the ticket at the entrance of the event to gain admission.
In attending any event or performance advertised on the Website, you agree to abide by all terms and conditions of the event's coordinators. You voluntarily agree to assume all risks associated with attending any event, including the risk of physical injury or death, property damage or other loss, and waive all claims for personal injury or death against FANGIG, the event's venue, and all affiliated employees and agents of FANGIG and the venue.
THERE MAY BE ERRORS OR INACCURACIES IN THE INFORMATION, SOFTWARE, PRODUCTS, AND SERVICES PUBLISHED ON THIS WEBSITE, INCLUDING PRICING ERRORS. FANGIG DOES NOT GUARANTEE THE ACCURACY OF INFORMATION ON THE WEBSITE, AND DISCLAIMS ALL LIABILITY FOR ANY ERRORS OR OTHER INACCURACIES RELATING TO THE INFORMATION AND DESCRIPTION OF ALL TICKETS, EVENTS, VENUE INFORMATION, AMONG OTHERS DISPLAYED ON THIS WEBSITE (INCLUDING, WITHOUT LIMITATION, THE PRICING, PHOTOGRAPHS, CONDITIONS, FINE PRINT, GENERAL EVENT DESCRIPTIONS, ETC.); SUCH INFORMATION IS PROVIDED BY THE RESPECTIVE EVENT'S PROMOTER. IN ADDITION, FANGIG EXPRESSLY RESERVES THE RIGHT TO CORRECT ANY PRICING ERRORS OR OTHER ERRORS ON OUR WEBSITE. IN THE EVENT OF A PRICING ERROR, IF AVAILABLE, WE WILL GIVE YOU THE OPPORTUNITY TO PURCHASE YOUR TICKET ON FANGIG AT THE CORRECT PRICE OR WE WILL CANCEL YOUR TICKETS WITHOUT PENALTY TO YOU. FANGIG IS A SERVICE PROVIDER FOR PROCESSING AND MARKETING TICKET SALES AND AS A SALES OUTLET OF THE EVENT'S PROMOTERS OR FOR THE OWNERS OF THE VENUE WHERE THE EVENT TAKES PLACE. FANGIG DOES NOT GUARANTEE THE ACCURACY OF ANY APPRAISALS OF THE QUALITY OF THE EVENTS AND/OR VENUES OF THE PROMOTERS LISTED ON THE WEBSITE. FANGIG ALSO MAKES NO GUARANTEES ABOUT THE AVAILABILITY OF TICKETS FOR SPECIFIC EVENTS OR SPECIFIC TICKETS FOR AN EVENT. FANGIG AND THEIR RESPECTIVE AGENTS MAY MAKE IMPROVEMENTS AND/OR CHANGES ON THIS WEBSITE AT ANY TIME. FANGIG MAKES NO REPRESENTATIONS ABOUT THE SUITABILITY OF THE INFORMATION, SOFTWARE, PRODUCTS, AND SERVICES CONTAINED ON THIS WEBSITE FOR ANY PURPOSE. THE INCLUSION OR OFFERING OF TICKETS FOR AN EVENT OR SERVICES ON THIS WEBSITE DOES NOT CONSTITUTE ANY ENDORSEMENT OR RECOMMENDATION OF SUCH EVENT OR SERVICES BY FANGIG. ALL SUCH INFORMATION, SOFTWARE, PRODUCTS, AND SERVICES ARE PROVIDED "AS IS" WITHOUT WARRANTY OF ANY KIND. FANGIG DISCLAIMS ALL WARRANTIES THAT THIS WEBSITE, ITS SERVERS OR ANY EMAIL SENT FROM FANGIG ARE FREE OF VIRUSES OR OTHER HARMFUL COMPONENTS. FANGIG HEREBY DISCLAIMS ALL WARRANTIES AND CONDITIONS WITH REGARD TO THIS INFORMATION, SOFTWARE, PRODUCTS, AND SERVICES, INCLUDING ALL IMPLIED WARRANTIES AND CONDITIONS OF MERCHANTABILITY, FITNESS FOR A PARTICULAR PURPOSE, TITLE, AND NONINFRINGEMENT. THE PROMOTERS PROVIDING TICKETS OR SERVICES ON THIS WEBSITE ARE INDEPENDENT CONTRACTORS AND ARE NOT AGENTS OR EMPLOYEES OF FANGIG. FANGIG IS NOT LIABLE FOR THE ACTS, OMISSIONS, ERRORS, REPRESENTATIONS, WARRANTIES, BREACHES, NEGLIGENCE, RECKLESSNESS, OR INTENTIONAL ACTS OF ANY SUCH PROMOTERS OR FOR ANY PERSONAL INJURIES, DEATH, PROPERTY DAMAGE, OR OTHER DAMAGES OR EXPENSES RESULTING FROM ANY ACTION OF ANY PROMOTER. FANGIG DISCLAIMS ALL LIABILITY AND WILL MAKE NO REFUND IN THE EVENT OF ANY DELAY, CANCELLATION, OVERBOOKING, STRIKE, FORCE MAJEURE OR OTHER CAUSES BEYOND FANGIG'S DIRECT CONTROL, AND FANGIG HAS NO RESPONSIBILITY FOR ANY ADDITIONAL EXPENSE, OMISSIONS, DELAYS, RE-ROUTING OR ACTS OF ANY GOVERNMENT OR AUTHORITY. IN NO EVENT SHALL FANGIG AND/OR FANGIG'S AGENTS BE LIABLE FOR ANY DIRECT, INDIRECT, PUNITIVE, INCIDENTAL, SPECIAL, OR CONSEQUENTIAL DAMAGES ARISING OUT OF, OR IN ANY WAY CONNECTED WITH, YOUR ACCESS TO, DISPLAY OF OR USE OF THIS WEBSITE OR WITH THE DELAY OR INABILITY TO ACCESS, DISPLAY OR USE THIS WEBSITE (INCLUDING, BUT NOT LIMITED TO, YOUR RELIANCE UPON OPINIONS APPEARING ON THIS WEB SITE; ANY COMPUTER VIRUSES, INFORMATION, SOFTWARE, LINKED SITES, PRODUCTS, AND SERVICES OBTAINED THROUGH THIS WEBSITE; OR OTHERWISE ARISING OUT OF THE ACCESS TO, DISPLAY OF OR USE OF THIS WEBSITE) WHETHER BASED ON A THEORY OF NEGLIGENCE, CONTRACT, TORT, STRICT LIABILITY, OR OTHERWISE, EVEN IF FANGIG AND/OR FANGIG'S RESPECTIVE PROMOTERS HAVE BEEN ADVISED OF THE POSSIBILITY OF SUCH DAMAGES. If, despite the limitation above, FANGIG or their respective Promoters are found liable for any loss or damage which arises out of or in any way connected with any of the occurrences described above, then the liability of the FANGIG and/or FANGIG'S respective Promoters will in no event exceed, in the aggregate, the greater of (a) the money you paid to FANGIG in connection with such transaction(s) on this Website, or (b) One-Hundred Dollars (US$100.00) or the equivalent in local currency. The limitation of liability reflects the allocation of risk between the parties. The limitations specified in this section will survive and apply even if any limited remedy specified in these terms is found to have failed its essential purpose. The limitations of liability provided in these terms inure to the benefit of FANGIG, FANGIG'S agents and affiliates, and/or FANGIG'S respective Promoters.
You agree to defend, indemnify, and hold harmless FANGIG and/or their respective Promoters and any of their officers, directors, employees and agents from and against any claims, causes of action, demands, recoveries, losses, damages, fines, penalties or other costs or expenses of any kind or nature including but not limited to reasonable legal and accounting fees, brought by third parties as a result of: a. your breach of this Agreement or the documents referenced herein; b. your violation of any law or the rights of a third party; or c. your use of this Website.
This Website may contain hyperlinks to websites operated by parties other than FANGIG. Such hyperlinks are provided for your reference only. We do not control such websites and are not responsible for their contents or the privacy or other practices of such websites. Further, it is up to you to take precautions to ensure that whatever links you select or software you download (whether from this Website or other websites) is free of items such as viruses, worms, trojan horses, defects, and other items of a destructive nature. Even though we may include hyperlinks to such websites, we do not imply, and expressly disclaim, any endorsement of the websites as well as material on any such websites or any association with their operators.
Any software that is made available to download from this Website ("Software") is the copyrighted work of FANGIG and/or our respective Promoters unless noted otherwise. Your use of such Software is governed by the terms of the end user license agreement, if any, which accompanies, or is included with, the Software ("License Agreement"). You may not install or use any Software that is accompanied by or includes a License Agreement unless you first agree to the License Agreement terms. For any Software made available for download on this Website not accompanied by a License Agreement, we hereby grant to you, the user, a non-exclusive, limited, personal, nontransferable license to use the Software for viewing and to otherwise use this Website in accordance with these terms and conditions and for no other purpose. Please note that all Software, including, without limitation, all HTML code and Active X controls contained on this Website, is owned by the FANGIG and/or our respective Promoters, and is protected by copyright laws and international treaty provisions. Any reproduction or redistribution of the Software is expressly prohibited, and may result in severe civil and criminal penalties. Violators will be prosecuted to the maximum extent of the law. COPYING OR REPRODUCTION OF THE SOFTWARE TO ANY OTHER SERVER OR LOCATION FOR FURTHER REPRODUCTION OR REDISTRIBUTION IS EXPRESSLY PROHIBITED. THE SOFTWARE IS WARRANTED, IF AT ALL, ONLY ACCORDING TO THE TERMS OF AN EXPRESS LICENSE AGREEMENT, IF ANY.
If a currency converter is available on the Website, the following terms and conditions apply. Currency rates are based on various publicly available sources and should be used as guidelines only. Rates are not verified as accurate, and actual rates may vary. Currency quotes are not updated every day. Check the date on the currency converter feature for the day that the currency exchange rate was last updated. The information supplied by the currency converter application is believed to be accurate, but FANGIG and/or our respective Promoters do not warrant or guarantee the accuracy of the same. When using information provided by the currency converter for any financial purpose, we advise you to consult a qualified professional to verify the accuracy of the currency rates. We do not authorize the use of this information for any purpose other than your personal use and you are expressly prohibited from reselling, redistributing, and using this information for commercial purposes.
Some banks and credit cards impose fees for international transactions. If you are purchasing a ticket from outside of the United States on a United States credit card, your bank may convert the payment amount to your local currency and charge you a conversion fee. This means the amount listed on your credit or bank card statement may be in your local currency and therefore a different figure than the figure shown on the billing summary page for a ticket bought on the Website. In addition, a foreign transaction fee may be assessed if the bank that issued your credit card is located outside of the United States. Buying ticket for concerts, events or venue entrance may be considered to be an international transaction by the bank or card company, since Fangig may pass on your payment to an international Promoter. The currency exchange rate and foreign transaction fee is determined by your bank on the day that they process the transaction. If you have any questions about these fees or the exchange rate applied to your purchase, please contact your bank.
All contents of this Website are protected by copyright, belonging to FANGIG, LLC. All rights reserved. FANGIG is not responsible for content on websites operated by parties other than FANGIG, fangigticket.com, FANGIG, LLC and the FANGIG logo are either registered trademarks or trademarks of FANGIG in the United States and/or other countries. Other logos, marks, products, and company names mentioned herein may be the registered trademarks or trademarks of their respective owners. If you are aware of any infringement of our brand, Fangig, please let us know by e-mailing us at firstname.lastname@example.org We only address messages concerning brand infringement at this email address.
If you believe in good faith that materials hosted on our Website infringe your copyright, you (or your agent) may send us a written notice that includes the following information: A clear identification of the copyrighted work you claim was infringed. A clear identification of the material you claim is infringing the copyrighted work, and information that will allow us to locate that material on the Website, such as a link to the infringing material. Your contact information so that we can reply to your complaint, preferably including an email address and telephone number. A statement that you have a "good faith belief that the material that is claimed as copyright infringement is not authorized by the copyright owner, its agent, or the law." A statement that "the information in the notification is accurate, and under penalty of perjury, the complaining party is authorized to act on behalf of the owner of an exclusive right that is allegedly infringed." The notice must be signed by the person authorized to act on behalf of the owner of an exclusive right that is allegedly infringed. Notices with respect to this Website should be sent to us by any of the following methods: email to email@example.com, by mail to the address below or by phone at the number below: Fangig, LLC Attn: IP/Trademark Counsel 1418 Juan Ponce de Leon Avenue, Suite 101 San Juan, PR 00907 Phone: (787) 998-1073 We will review and address all notices that comply with the above requirements. We suggest that you consult your legal advisor before filing a notice or counter-notice. Also, be aware that you may be liable for damages if you make a false claim of copyright infringement.
This Website is operated by a United States entity and this Agreement is governed by the laws of the Commonwealth of Puerto Rico, USA. You hereby consent to the exclusive jurisdiction and venue of courts in Puerto Rico, USA in all disputes arising out of or relating to the use of this Website. You consent to personal jurisdiction in the state and federal courts located in the Commonwealth of Puerto Rico for any lawsuit arising from or related to this Agreement, without regard to your residence or domicile. Use of this Website is unauthorized in any jurisdiction that does not give effect to all provisions of these terms and conditions, including, without limitation, this paragraph. You agree that no joint venture, partnership, or employment relationship exists between you and FANGIG or its Promoters as a result of this Agreement or your use of this Website. Our performance of this Agreement is subject to existing laws and legal process. Nothing contained in this Agreement limits our right to comply with law enforcement or other governmental or legal requests or requirements relating to your use of this Website or information provided to or gathered by us with respect to such use. To the extent allowed by applicable law, you agree that you will bring any claim or cause of action arising from or relating to your access or use of this Website within two (2) years from the date on which such claim or action arose or accrued or such claim or cause of action will be irrevocably waived. If any part of this Agreement is found to be invalid, illegal, or unenforceable, the validity, legality and enforceability of the remaining provisions will not in any way be affected or impaired. Our failure or delay in enforcing any provision of this Agreement at any time does not waive our right to enforce the same or any other provision(s) hereof in the future. This Agreement (and any other terms and conditions referenced herein) constitutes the entire agreement between you and FANGIG with respect to this Website and it supersedes all prior or contemporaneous communications and proposals, whether electronic, oral, or written, between the customer and FANGIG with respect to this Website. A printed version of this Agreement and of any notice given in electronic form shall be admissible in judicial or administrative proceedings based upon or relating to this Agreement to the same extent and subject to the same conditions as other business documents and records originally generated and maintained in printed form. Fictitious names of companies, products, people, characters, and/or data mentioned on this Website are not intended to represent any real individual, company, product, or event. Any rights not expressly granted herein are reserved.
For quick answers to your questions or ways to contact us, visit the Contact Us link on our website. Or you can write to us at: Attn: Customer Service, Fangig 1418 Juan Ponce de Leon Avenue, Suite 101 San Juan, PR 00907 Revised September 5, 2014 © 2014,FANGIG, LLC. All rights reserved.